Support Technician (KwaZulu-Natal) – Government Job Vacancies in KwaZulu-Natal

CSC Recruitment

Duties & Responsibilities

Key Performance Areas:

  • Operate a helpdesk providing first-line customer support for our proprietary products and services.
  • Monitor and maintain Software-as-a-Service (SaaS) systems.
  • Assist in maintaining office IT infrastructure.
  • Diagnose software problems, and find practical solutions.
  • Prepare hardware for disposal by stripping parts and destroying data.
  • Assist with Quality Assurance (QA) by executing manual test plans.

 

NB: Please note that the above KPA’s have been streamlined. This is a support role which will require the candidate to be knowledgeable and experienced as the role requires the Technician to assist the business unit by providing first-line support to customers and maintaining the unit’s IT systems.

 

Behavioural Competencies:

  • A professional demeanour: be polite, helpful, and composed; act ethically and with integrity; execute the role with competence; be dependable and accountable.

  • Enthusiasm for service excellence, leveraging communication and people-handling skills to work directly with customers.

  • The ability to work autonomously, prioritising and organizing one’s own work, and finishing tasks completely and correctly, while remaining adaptable to priority business needs.

  • An aptitude for diagnosing and troubleshooting, especially resolving network and software configuration problems for remote customers.

  • Willingness to learn, and to take on new challenges and responsibilities.

  •  Ability to interact with all levels of society.

 

Technical Requirements:

  • Operating Systems: Windows server & workstation; setup, configuration, and administration; users and roles; NTFS file and folder permissions.
  • Advantageous to know: Active Directory, File & Print Services, Scheduled tasks & automation using DOS BATCH and/or PowerShell, Linux and virtualization.
  • Networks: OSI layers; LAN vs WAN; switches/hubs and cabling; ARP, DHCP, andDNS; the purpose of routers and firewalls; how TCP/IP packets traverse a network (including gateways, routing, packet filters and firewalls, NAT, proxies, VPNs) and OS built-in network diagnostic tools.
  • PC hardware.
  • Advantageous to have experience with using a Source Code Management (SCM) system (e.g. cvs, git) to manage documents.

 

Desired Experience & Qualification

MINIMUM:

  • Matric.
  • CompTIA A+.
  • CompTIA N+; or completed equivalent NQF Level 4 (or higher) qualification.

 

Experience:

  • 6 months experience in an IT support role and experience with remote troubleshooting in a networked Windows environment.
  • 1-2 years’ experience an advantage.

 

Legal Requirements:

  • Valid driver’s licence.

Package & Remuneration

Negotiable based on experience.

Interested?

Should you not have received a response to your application within 14 days of submitting your CV, please consider your application as unsuccessful on this occasion.

 

APPLY HERE : https://www.pnet.co.za/jobs–Support-Technician-KwaZulu-Natal-KwaZulu-Natal-CSC-Recruitment–3454145-inline.html

To apply for this job please visit www.pnet.co.za.

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