Support Engineer Office – Government Job Vacancies in Rondebosch

CSC Recruitment


A new positionhas become available for a Support Engineer to resolve technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems.

Duties & Responsibilities

  1. Production environment, support, upgrade, and security

  2. Setup and configure Disaster recovery

  3. Ensure periodic tests are executed at the DR site

  4. Ensure that failover procedures are documented and kept up to date

  5. Ensure that communication channels are established with all clients at a technical level

  6. Ensure feedback is given to both management and clients

  7. Ensure change management is adhered to

  8. Ensure adequate testing has taken place before implementing new systems or changes to

  9. existing systems

  10. Ensure all technical documentation is current and freely available

  11. Ensure all process are documented

  12. Test any new system released/upgrades from development

  13. Ensure that a testing schedule and procedure is available

  14. Set-up and maintain Production systems

  15. Database management


  17. Identify issues/problems and assess the severity of the problem and take corrective action

  18. Determine appropriate approach to solving problems

  19. Develop plans for implementing solutions

  20. Setup and Configure ACI Products

  21. Support Production Systems

  22. Configuration of Production Systems

  23. Test and UAT

Desired Experience & Qualification


Grade 12

Completion of relevant IT Technical Course



  • 2-years related experience

  • Knowledge of MSSQL and MySQL

  • High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket. POS)

  • Linux knowledge and experience

  • Business analyst skills is advantageous.

Package & Remuneration

R260,000 – R330,000 pa ctc including benefits



Should you not have received a response to your application within 14 days of submitting your CV, please consider your application as unsuccessful on this occasion.


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