Support Engineer Office – Government Job Vacancies in Rondebosch

A new positionhas become available for a Support Engineer to resolve technical issues within different components of computer systems, such as software, hardware, and other network-related IT related problems.

1. Production environment, support, upgrade, and security

2. Setup and configure Disaster recovery

3. Ensure periodic tests are executed at the DR site

4. Ensure that failover procedures are documented and kept up to date

5. Ensure that communication channels are established with all clients at a technical level

6. Ensure feedback is given to both management and clients

7. Ensure change management is adhered to

8. Ensure adequate testing has taken place before implementing new systems or changes to

9. existing systems

10. Ensure all technical documentation is current and freely available

11. Ensure all process are documented

12. Test any new system released/upgrades from development

13. Ensure that a testing schedule and procedure is available

14. Set-up and maintain Production systems

15. Database management

16.  

17. Identify issues/problems and assess the severity of the problem and take corrective action

18. Determine appropriate approach to solving problems

19. Develop plans for implementing solutions

20. Setup and Configure ACI Products

21. Support Production Systems

22. Configuration of Production Systems

23. Test and UAT

Education

Grade 12

Completion of relevant IT Technical Course

Experience

• 2-years related experience

• Knowledge of MSSQL and MySQL

• High Level of Knowledge in ACI Postilion suite of products (Realtime Framework, Office, Config-Server, eSocket. POS)

• Linux knowledge and experience

• Business analyst skills is advantageous.

R260,000 – R330,000 pa ctc including benefits