Operations & Service Consultant (Contract) – Midrand/Menlyn/Rosslyn/Home Office rotation – ISB6402122 – Government Job Vacancies in Midrand

iSanqa

Introduction

Our client requires the services of an Operations Engineer (Expert)

 

  • Amazing brand with cutting edge technology
  • Excellent teams in Global team collaboration
  • High work-life balance with Flexible hours
  • Agile working environment

 

POSITION: Contract until December 2024

COMMENCEMENT: As soon as possible

Duties & Responsibilities

ROLE:

  • Solving and assisting with permission issues on the platform
  • Executing standard service requests (service user lifecycle etc.)
  • Operating platform specific ops projects (no code changes)
  • Owning the Customer Experience (close collaboration with business departments)
  • Taking the GROUP Platform User Documentation to the next Level
  • Compiling of user and operational manuals
  • Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
  • Enhancing and editing process documentation
  • Ability and willingness to coach and give training to fellow colleagues and users when required   
  • Close collaboration with 3rd Level Support/Development and SaaS vendor teams

Desired Experience & Qualification

ESSENTIAL REQUIREMENTS:

 

  • South African citizens/residents are preferred.
  • Applicants with valid work permits will also be considered.

QUALIFICATIONS/EXPERIENCE

  • Relevant IT / Business degree or Equivalent experience 
  • Minimum 5 years experience in Operations

 

ESSENTIAL SKILLS:

  • IT Service Management (according to ITIL), 2nd Level Support
  • High Customer Orientation
  • Strong understanding of Problem, Incident and Change processes (PIC)
  • Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
  • Flexible communication on multiple support channels (ITSM, Teams, email)
  • Precise and diligent execution of ops processes
  • Working OnCall Duty

ADVANTAGEOUS SKILLS

  • Mindset of Continuous Learning (highly complex software stack with changing features)
  • Proactive in Communication
  • Understanding Python

 

APPLY HERE : https://www.pnet.co.za/jobs–Operations-Service-Consultant-Contract-Midrand-Menlyn-Rosslyn-Home-Office-rotation-ISB6402122-Midrand-iSanqa–3462344-inline.html

To apply for this job please visit www.pnet.co.za.

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