Operations & Service Consultant (Contract) – Midrand/Menlyn/Rosslyn/Home Office rotation – ISB6402122 – Government Job Vacancies in Midrand

Full Time
Midrand
Posted 2 weeks ago

iSanqa

iSanqa

Introduction

Our client requires the services of an Operations Engineer (Expert)

Amazing brand with cutting edge technology
Excellent teams in Global team collaboration
High work-life balance with Flexible hours
Agile working environment

POSITION: Contract until December 2024

COMMENCEMENT: As soon as possible

Duties & Responsibilities

ROLE:

Solving and assisting with permission issues on the platform
Executing standard service requests (service user lifecycle etc.)
Operating platform specific ops projects (no code changes)
Owning the Customer Experience (close collaboration with business departments)
Taking the GROUP Platform User Documentation to the next Level
Compiling of user and operational manuals
Organizing and documenting knowledge regarding incidents/customer cases in a knowledge base
Enhancing and editing process documentation
Ability and willingness to coach and give training to fellow colleagues and users when required
Close collaboration with 3rd Level Support/Development and SaaS vendor teams

Desired Experience & Qualification

ESSENTIAL REQUIREMENTS:

South African citizens/residents are preferred.
Applicants with valid work permits will also be considered.

QUALIFICATIONS/EXPERIENCE

Relevant IT / Business degree or Equivalent experience
Minimum 5 years experience in Operations

ESSENTIAL SKILLS:

IT Service Management (according to ITIL), 2nd Level Support
High Customer Orientation
Strong understanding of Problem, Incident and Change processes (PIC)
Working in a highly complex environment (many stakeholders, multi-platform/product environment, mission-critical use cases, high business exposure, complex ticket routing)
Flexible communication on multiple support channels (ITSM, Teams, email)
Precise and diligent execution of ops processes
Working OnCall Duty

ADVANTAGEOUS SKILLS

Mindset of Continuous Learning (highly complex software stack with changing features)
Proactive in Communication
Understanding Python

APPLY HERE : https://www.pnet.co.za/jobs–Operations-Service-Consultant-Contract-Midrand-Menlyn-Rosslyn-Home-Office-rotation-ISB6402122-Midrand-iSanqa–3462344-inline.html