Field Service Engineer – Government Job Vacancies in Cape Town

In search of a driven Field Service Engineer for a Digital Printing Solutions company based in Cape Town. We are looking for experienced professionals with service/maintance knowledge on a variation of digital printers. 

• Assist customers via telephone and in-person to diagnose/repair problem

• Professionally present and demonstrate each piece of equipment to clients, staff, and others.

• Professionally Install, demonstrate/train and present all technical equipment to customers, from printing to maintenance and special applications

• Rebuild, refurbish, and update all technical equipment as needed

• Communicate potential sales opportunities

• Able to diagnose/repair electrical and mechanical malfunctions to bring all technical equipment back up to operational standards

• Understand the application of all chemicals and inks for purposes of functional use in all machines

• Perform detailed mechanical, electrical and maintenance service at customer sites

• Complete all service reports and enter this information in the Priority /Sales Force system

• Bachelor’s Degree (or other formal qualification) in Electrical, Mechanical or Engineering Degree from an Accredited Institute or 5+ years’ experience as a Field Service Engineer servicing electrical/mechanical/printers.

• Demonstrate customer management skills, strong commitment to customer satisfaction

• Physical Requirements: Ability to bend, stoop, crawl, grab, and work within confined spaces. Also requires the ability to lift 25 kg unassisted along with moving up to 500 kg with mechanical aids.

• Previous experience with inkjet printers, beneficial.

• Able to travel 75% time, primarily domestically; some international travel into Africa and the Indian Ocean Islands.

• Valid Passport and Driver’s License without limitations (travel insurance is provided)

• Able to read and understand blueprints and schematic drawings

• Ability to work with minimal supervision and in constant high-pressure environments

• Ability to work in a team structure towards team-goals

• Excellent verbal communication skills and ability to interact with customers in a professional manner

• Working knowledge of RIPS, colour theory, Microsoft Windows and Linux operating systems and basic networking protocols beneficial.