FICA Agent ( X9 Posts ) – Hollywoodbets Vacancies 2022 (Jobs Durban)

FICA Agent ( X9 )


Job Details
Division Hollywoodbets
Minimum experience Entry Level
Company primary industry Entertainment
Job functional area Customer Service

Job Description

Hollywoodbets has exciting opportunities available for X9 FICA Agents to be based at the Umhlanga Office in Durban. This position is responsible for receiving and filing of customer FICA documents timeously as well as updating customer account statuses in line with documents received via various channels, i.e. email, fax, etc.

Minimum Requirements:

Knowledge of FICA regulations.
1 – year customer service experience.
6 – months admin experience.


Call Centre experience.




Ensure the accuracy of daily/weekly/monthly reporting statistics.
Ensure FICA documents are obtained for all new customer accounts via branches and mobile clerks (promoters) based at outlets and branches.
Ensure documents are timeously allocated to the correct account and account statuses are updated accordingly.
Ensure good customer service principles are displayed in dealings with customers and efficient turnaround times regarding account queries related to FICA.
Achieve the set daily, weekly, monthly productive & quality targets consistently.
Ensure FICA folder is updated consistently and that documents are filed in line with specific requirements stipulated by the management team.
Establish contact with non-ficad active clientele and ensure submission of FICA documents within specified timeframe where applicable.
Ensure all communication with clientele are documented on the system and an easily visible trail of communication is detailed.
Carry out additional ad-hoc tasks as and when required by the business.

Skills and Competencies:

Good communication and interpersonal skills.
Highly driven and self-motivated.
Great organizational skills.
Demonstrates exceptional attention to detail.
Ability to work well under pressure and with minimum supervision.
Attendance/Punctuality – Ensuring consistent reliability.
Impressive reporting skills.
Persistent approach and enquiring mind.
Logical unbiased and mythological approach to problem solving.
Ability to work towards target.
Excellent colour vision.
Ability to multitask with minimum faults.

Please be advised that should you not be contacted within 30 days, kindly consider your application to be unsuccessful.