• Reference Number :
    REFS/014368
  • Directorate :
    Operations
  • Number of Posts :
    1
  • Package :
    R 45,213.14
  • Enquiries :
    HR Department : 011 0320 250

Requirements :

  • • Degree in Business Administration Sales and Marketing/ NQF level 7
    • At least five (5) years’ related experience.
    • Two (2) years’ experience at a senior level.
    • Ability to work under pressure.
    • Systematic workflow.
    • Good interpersonal and communication skills
    • Computer literate.
    • Must have a driver’s license

Duties :

  • • Update Customer Database and the nature of their requirements
    • Schedule follow up meeting with the Customers and explore the customer’s requirements in detail and discuss potential options available
    • Meet with the customer to capture requirements and develop detailed understanding of the requirements
    • Based on the detailed customer requirements Network Services develop a high level solution for the proposed solution
    • Develop proposals and draft contracts for customers
    • Negotiate on the Terms and Conditions of the contract if necessary
    • Review the list of current customer contracts to identify which of these will be expiring within 30 days.
    • Notify legal, NOC and Service Manager on the outcome of the contract extension negotiations.
    • Maintain regular contact with customers to identify changing requirements and any potential problems
    • Analyze all information related to Service Level Agreements degradation or violation and take the appropriate actions
    • Follow up actions to ensure that the customer is satisfied with the resolution of the problem
    • Keep customers informed of any planned scheduled events likely to impact delivery of the customer’s service
    • Ensure that the appropriate level of coverage is given to both buying and potential customers within the customer platform ,in order to develop profitable growth
    • To actively and effectively demonstrate ,service, train and where necessary, test products
    • To ensure the knowledge and skills necessary are continuously developed for the benefit of the customer, the company and yourself
    • To utilize the elements of the sales Management Process (SMP) to effectively analyze ,implement and control opportunities within the territory
    • To support the finance department in the collection of due and overdue payments
    • To ensure all MTC documents/information is maintained and submitted to the necessary deadlines
    • To ensure compliance with all MTC policies and procedures.
    • Live the MTC culture and values in daily tasks on jobsites, with customers and team members.

Notes :

  • People with disabilities are also encouraged to apply.

Employer :
Metropolitan Trading Company

Location :
Braampark

Closing Date :
01-07-2022

Criteria Questions
•Do you have degree in Business Administration Sales and Marketing/ NQF level 7
Do you have experience of sales in the local government ?
Do you have 5-8 years experience in the ICT sector in Service Management ?
Do you have experience in contract management?

Please Notes :

  • Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you
    do not receive any response within 3 months, please accept that your application was not successful.